Stakeholder Management and Conflict Resolution

Stakeholder engagement and stakeholder management are the most important ingredients for successful project delivery

 and yet are often regarded as a fringe activity or one that can be outsourced to business-as-usual functions. Project managers depend on people to respond to the outputs and benefits they deliver. People will only respond if they are engaged. 
~Association for Project Management (APM)

Workshop Overview

The success of the project is contingent on a few factors including and very importantly keeping the stakeholders satisfied. We cannot please everyone; nevertheless, identifying the major stakeholders that can affect one or more initiatives outcomes in a positive or negative manner, and seeking to earn their buy-in is quintessential. The workshop is a walkthrough over proper guidelines to maintain proper stakeholder engagement.

A project manager is often evaluated according to his/her mastery of stakeholder management. This is such an important topic that PMI has added a stakeholder management knowledge area to the PM body of knowledge (PMBOK). In this course, several tools and techniques will be covered and activities around best practices will be performed in groups. In addition, the participants will be introduced to tricks of the trade that have been a great investment to executives in mega-regional projects.

Delivered over approx. 24 hours, either in-person (classroom), or live virtual instructor-led (VILT) Training

Content is available in both English and Arabic

Learning Objectives

During the workshop, participants will be able to learn the needed techniques to manage stakeholder engagement throughout the project and resolve potential conflicts.

Detailed Learning Objectives

  1. Learn and practice how to deal with multiple stakeholders in complex projects
  2. Understand how to manage stakeholder expectations, including quality and performance expectations
  3. Develop Stakeholder Engagement Strategy for the public
  4. Practice communicating with a variety of diverse stakeholders through role-plays and scenarios
  5. Resolve competing expectations and manage issues and changes
  6. Manage project and organizational politics, while resolving possible emerging conflicts

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